Accessibility

The accessibility commitment, tested scope, known limitations, and accessible contact route.

Legal operator: Cloud Nine Software, Limited Vietnam

Privacy contact: sales@cloudninesoftware.vn

Postal address: 23 Tran Van Sac, Thao Dien, Ho Chi Minh City, Vietnam

Effective date: 2026-11-12

Publication status: owner-authorized for this release. This policy has not been represented as external legal advice or counsel review.

Commitment

We aim to make the website usable by people with disabilities and to improve barriers identified through testing and feedback.

Testing approach

Release checks cover keyboard access, visible focus, accessible control names, responsive layouts, policy links, privacy controls, and core forms. Automated checks support but do not establish conformance with a particular accessibility standard.

Known limitations

Third-party destinations, older archived content, and some complex documents may not provide the same level of accessibility as the main website. Tell us the page, format, and assistance you need so we can investigate.

Accessible contact route

Email sales@cloudninesoftware.vn for accessibility help, an alternative format, or to report a barrier. Include the affected page and preferred response method, but do not send sensitive information unless necessary.

Response process

We acknowledge accessibility requests, investigate the affected experience, and provide a response or reasonable alternative based on the issue and available means.